Return & Refunds Policy

At Nathan Treks, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience. Please read the following details about our return and refund procedures.

Return Policy:

1. Eligibility for Returns:

   • Items eligible for return must be unused, in their original condition, and in the original packaging.
   • Returns must be requested within 14 days from the date of delivery.

2. Non-Returnable Items:

   • Due to hygiene and safety reasons, we cannot accept returns for opened or used travel accessories, fishing essentials, or items that have been damaged after delivery.

3. Return Process:

   • To initiate a return, please contact us at [email protected] within 14 days of receiving your order. Provide your order number and details of the items you wish to return.
   • You will receive instructions on how to return the items to us. Shipping fees for returns are the responsibility of the customer unless the return is due to an error on our part (incorrect or damaged items).

Refund Policy:

1. Refund Eligibility:

   • Refunds will only be issued for returns that meet the eligibility criteria outlined in our Return Policy.
   • If your return is approved, we will process the refund via cash within 7-10 business days of receiving the returned items.

2. Processing Fees:

   • Please note that any shipping charges, handling fees, or other costs associated with your original order are non-refundable.

3. Exchanges:

   • Currently, we do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

Damaged or Incorrect Items:

1. Damaged Items:

   • If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will arrange for a return and issue a full refund or send a replacement, depending on your preference.

2. Incorrect Items:

   • If we have sent you the wrong product, please notify us within 7 days of receiving the order. We will send you a pre-paid return label, and you will receive a full refund or the correct product.

How to Contact Us:

For any questions about our refund or return policy, or to initiate a return, please contact our customer service team at [email protected].