Shipping Policy

At Nathan Treks, we are committed to providing timely and reliable shipping for all your travel and adventure needs. Please read the following shipping policy for details about our shipping process, timeframes, and costs.

Shipping Methods and Timeframes:

1. Shipping Timeframes:
   
   • We offer worldwide shipping for all orders.
   • Orders are typically processed within 2-3 business days from the time the order is placed.
   • Delivery times vary depending on the destination country and shipping method chosen at checkout.
     
     • Domestic Orders (within [insert country]): Estimated delivery time is 5-7 business days.
     • International Orders: Estimated delivery time is 7-21 business days depending on the location.
2. Shipping Costs:
   
   • We offer free standard shipping on orders above a certain value (please specify your threshold, $100).
   • For orders below the free shipping threshold, shipping costs will be calculated at checkout based on your location and the weight of the items ordered.
   • Please note that customs fees, duties, and taxes for international orders may be applicable based on the destination country. These are the responsibility of the customer.

Order Processing:

1. Order Confirmation:
   
   • After placing your order, you will receive an order confirmation email with details about your purchase.
2. Shipping Confirmation:
   
   • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where applicable) so you can monitor the progress of your shipment.
3. Delivery Issues:
   
   • If you encounter any delivery issues, such as a delayed or lost shipment, please contact us at [email protected]. We will assist you in resolving the issue as quickly as possible.

Address Accuracy:

Please ensure that the shipping address you provide during checkout is accurate and complete. Nathan Treks is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Shipping Delays:

While we strive to meet the estimated delivery timeframes, shipping delays can occur due to factors beyond our control, such as weather, customs delays, or carrier-related issues. Nathan Treks is not responsible for delays caused by these factors.

Lost or Damaged Items:

• If your order is lost or damaged during transit, please notify us within 7 days of receiving your shipment. We will work with the carrier to resolve the issue and either resend the item or offer a refund as appropriate.

Customer Support:

If you have any questions regarding shipping or need assistance, please contact us at [email protected].